PHL completes second phase of QMS providing passengers with wait time updates

The Philadelphia International Airport (PHL) recently completed the second phase of its Queue Management System (QMS) to provide passengers with real-time updates at security checkpoints via in-terminal digital signage and on the airport website. PHL’s Terminal A-East and A-West are the most recent security checkpoints to monitor and display passengers wait times in real time “The pilot program gave us an opportunity to understand the system and review how it interacted with passenger volume and what passengers thought of the tool,” said Allen Mehta, chief information officer, PHL. “We learned that knowing how long it would take to get through