Qantas to pay $80 million to settle ‘phantom flights’ case

Qantas, Australia’s largest airline, has agreed to pay $79 million in compensation and penalty for misleading customers after court action from the Australian Competition & Consumer Commission (ACCC) launched against the airline in August 2023. The ‘phantom flights’ case saw the airline sell tickets for “tens of thousands of flights it had already decided to cancel”, the ACCC said. As part of the agreement between Qantas and the ACCC, both parties will ask the Australian federal court to impose a AU$100 million ($66 million) penalty on Qantas for breaching Australian consumer law, having admitted to misleading its customers. In addition,