Flybe outsources call centre to Sitel

Flybe has outsourced its customer call centre function to Sitel, a leading global business process outsourcing provider. This new partnership will integrate Flybe’s existing customer service team into Sitel’s Exeter based facilities, allowing consumers to receive customer care from a premier UK-based call centre. Sitel was chosen because the company could minimise the impact of the transition on Flybe’s existing staff whilst offering a high standard of infrastructure and technology. Through the partnership, Flybe will retain the skills and knowledge of the existing team and gain the travel industry customer care expertise of Sitel’s management team. Flybe was advised by