AirAsia to be investigated for cancelling Bali flight

admin
By admin February 5, 2015 21:42

AirAsia to be investigated for cancelling Bali flight

Disgruntled passengers and consumer watchdogs are calling for the Australian Competition and Consumer Commission to investigate AirAsia for cancelling a flight from Melbourne to Bali with just 24 hours’ notice by text message to passengers on Christmas Day.

AirAsia X stated that it cancelled the planned flights in December after ‘unforseen’ administration and approval issues. Consumer groups claim passengers were missold tickets and can seek compensation from the airline.

An AirAsia X spokesman confirmed that ‘an unforseen delay in the approval process for necessary documentation,’ was the reason for the delay.

‘Indonesia AirAsia X is working closely with all relevant authorities including the Directorate General of Civil Aviation and CASA (Civil Aviation Safety Authority) to ensure that the administration process can be completed as soon as possible,’ an AirAsia X spokesman told Daily Mail Australia.

‘Indonesia AirAsia X will commence the direct return flight from Denpasar to Melbourne as scheduled as soon as this process has been completed.’

admin
By admin February 5, 2015 21:42