Air India to use ChatGPT driven chatbot to modernize its digital landscape

Air India is planning to use ChatGPT-driven chatbot and various other initiatives as part of modernising its digital systems as a part of second leg of Vihaan.AI transformation programme. The airline has already made an initial investment of $200 million to create an industry-leading digital workforce. “We are planning to sustain this pace of investment over the next five years as the transformation journey shifts from catching up with world-class airlines to taking a leadership position by deploying the most cutting-edge technologies ranging from traditional digital technologies to modern generative Artificial Intelligence (AI),” the airline said in a statement. Air