UK Government takes action to strengthen airline passenger rights

The UK government announced new proposals that would allow airline customers to more easily seek justice from unfair practices. Transport Secretary Grant Shapps proposals include considering the creation of a fairer compensation model for when domestic UK flights are delayed. Based on the current compensation model used by rail and ferry customers, this will see a significant shift away from the current ‘set rate’ model. Passengers would instead be able to claim compensation based on the length of the flight delay and linked to cost of travel, rather than having to meet a certain threshold – which is currently a