The UK Civil Aviation Authority instructed Gatwick Airport to implement a more transparent and non-discriminatory pricing structure for check-in and baggage processing by April 2012 and consult its users when revising the pricing system. The ruling follows a complaint lodged with the CAA by Ryanair in 2009 against what the airline called London Gatwick’s “opaque pricing system” and, more specifically, the lack of information on how it determines charges for check-in desks and associated baggage facilities. The airline disputed the principle that passengers who check-in online and mostly carry hand baggage were being charged the same as passengers who make
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