London Heathrow Airport has reported record numbers of passengers during 2013. Some 72.3 million passengers used Heathrow during 2013, an increase of 3.4% over last year’s figures. Passenger satisfaction was also at a record high with 75% rating their experience excellent or very good, compared to 48% in 2007. Revenue rose by 11.3% to £2.5 billion with EBITDA performance up 23.1% to £1.4 billion that supported record £1.3 billion capital investment. The airport owners posted a pre-tax profit of £426 million, including £292 million gain on sale of Stansted airport. “Heathrow performed strongly in 2013 with passenger satisfaction reaching record

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