CMA investigates airline refunds

The Competition and Markets Authority (CMA) has launched an investigation into the refunds process provided by airlines during the coronavirus (COVID-19) pandemic. The investigation will consider situations where airlines continued to operate flights despite people being unable lawfully to travel for non-essential purposes in the UK or abroad, for example during the second lockdown in England in November. The CMA says that it is aware of some cases where flights were not cancelled that customers were not offered refunds even though they could not lawfully travel. Instead, many were offered the option to rebook or to receive a voucher, says