Moderate snowfall in December saw airport operator BAA being criticized for its poor ability to clear snow and deal with passengers at London’s Heathrow airport after all operations were. Even IATA’s CEO and Director General Giovanni Bisignani slammed management earlier this year, saying they were in need of training courses. “Shoveling snow is not rocket science,” Mr. Bisignani said in a speech to the U.K. Aviation Club. “The inconvenience to passengers and the paralysis of the U.K. economy for days is not acceptable from any perspective. Shoveling snow is not the airline’s responsibility.” The whole event has been a huge embarrassment

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