American Airlines has totally revamped its cargo operations over the course of the COVID 19 pandemic, from launching its first cargo only services with 20 flights to two cities in March next month it has 1000 flights scheduled to 32 destinations. The March services were the first cargo-only flights that American has operated for 35 years and as such required a high degree of in-house coordination. “We didn’t have a playbook. We’d never done this before,” said Maulin Vakil, American’s director of cargo customer care. “We began to explore how much cargo we could take if we couldn’t transport passengers.”

This content is restricted to site members.

If you are an existing user, please login below.
New users may register below.

Existing Users Log In