Icelandair makes top level changes

Icelandair states that it has decided to streamline its organisational structure to facilitate stronger performance. The carrier is combining its customer and revenue divisions into a single commercial division, to better focus on the customer experience. Heading this new commercial division will be Tómas Ingason as chief commercial officer (CCO). Sylvía Kristín Ólafsdóttir will move from the role of chief customer officer to the role of chief operating officer (COO).  Jens Bjarnason will step down as Icelandair’s COO. He will continue working at Icelandair as a senior advisor and will report directly to the company’s President & CEO.   “These