Insight agency Kantar TNS has been appointed to work on the customer experience (CX) programmes of Virgin Atlantic Airways and Virgin Holidays.  The new partnership will build on the strong momentum both travel companies have already established in CX and support their  focus on creating lasting customer satisfaction, loyalty and advocacy. The partnership with Kantar TNS and Medallia will provide Virgin Holidays and Virgin Atlantic with a deeper understanding of how customers interact with their brands, delivered using a combination of Kantar TNS’ CX intelligence and the Medallia software.  These new capabilities will allow Virgin Atlantic and Virgin Holidays to

This content is restricted to site members.

If you are an existing user, please login below.
New users may register below.

Existing Users Log In