Qatar Airways introduces personalised customer experience technology

Qatar Airways has launched its inhouse digital application that will enable cabin crew to view real-time insights on flight information and customer service information. The application will allow cabin crew to view passenger profiles including privilege club and oneworld members. Cabin crew will be able to view customer special service requests and preferences. Qatar hopes this will provide a personalised experience for passengers. Qatar crew can also use the application to access up to date training materials digitally. In this first phase, Qatar will provide 15,000 mobile devices equipped with the digital technology to cabin crew. “We, at Qatar Airways,