Philippine Airlines (PAL) will deploy customer profiling and personalisation solution, Amadeus Traveller DNA. The software solution will offer real-time and comprehensive traveller data to the airline. “The importance of providing a complete picture of travellers so airlines can offer them a more personalized experience cannot be understated,” said Amadeus SVP, head of southeast Asia, India subcontinent and greater China Jonathan Tong. PAL chief information officer Aurea Patria Vidal added: “It’s about understanding the unique preferences, habits, and aspirations of our passengers, and using that knowledge to create tailor-made experiences that resonate with them.” The solution is also integrated into Philippine
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