Finnair launches its first chatbot powered by artificial intelligence

Finnair has launched its first artificially intelligent chatbot, Finn, on Finnair Facebook global account’s Messenger. “Exploiting artificial intelligence is an integral part of our transformation strategy. We are growing and we constantly look for new ways to improve our customer service and developing new sales channels using New Distribution Capability technology”, says Rogier van Enk, Vice President Distribution, Finnair. “We believe that fast developing digital tools will greatly benefit our customers. Finn understands and communicates in English, but later it will learn more languages and functionalities. Finnish and Chinese are coming up this year. After the initial stage, Finnair is