KLM Airlines has been ordered to pay Rs 50,000 to Indian passenger citizen D K Kapur for causing him to stay in a Delhi hotel during delayed hours of flight, misplacing his baggage and being transferred to a low-cost airline for his onward journey. The National Consumer Dispute Redressal Grievance Commission (NCDRC) found the airline guilty of deficient service and order the payment of compensation to Kapur. “In my view, finding of the district consumer forum on respondent airline’s deficiency in service in respect of the missing baggage piece of the petitioner at Detroit and finally, Seattle is entirely justified,”

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