Virgin Atlantic has appointed Corneel Koster as executive vice president, customer. Koster joins from the airline’s joint venture partner, Delta Air Lines, where he currently holds the role of Senior Vice President – Europe, Middle East, Africa and India. In his new role, Koster will lead Virgin Atlantic’s customer, product and service strategy and will be responsible for all customer facing teams, including airports, cabin crew, contact centres, clubhouses, customer experience insight and the inflight services team. He will commence his new role from August 2019. Koster has a strong track record of international leadership experience in the aviation industry,
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