IAG Cargo, the cargo division of International Airlines Group (IAG), has announced new key customer-focused appointments to its leadership team. Pat Dobie, previously Chief Transformation Officer, is appointed Chief Customer and Infrastructure Officer. George Efkolodis joins the business as Head of Customer Experience, with over 20 years’ experience in the aviation industry. Pat Dobie, who has been with IAG Cargo since 2017 and has over 30 years experience in the logistics and aviation sector, has been instrumental in the business’s strategic change and transformation initiatives, fostering an agile culture whilst advancing digital capabilities. George Efkolodis has over 20 years’ experience
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