Lufthansa Technik AG and Lufthansa Industry Solutions have developed an iOS-capable app, “t/complaint”, which allows for damage and complaints to be reported more quickly and processed much more efficiently. The app is now being deployed globally, across many divisions, from all customer service teams and many specialist workshops in the Lufthansa Technik Group. Originally, “t/complaint” was developed by a team of mechanics at Lufthansa Technik’s Hamburg base to reduce the high data collection overhead for complaints in one specific division. The app allows a photo of the damage, taken using a tablet, to be automatically linked with the barcode photo
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