The SITA/Air Transport World Passenger Self-Service survey of the world’s leading airports reveals that India’s air travellers lead the world in using airline websites for carbon emissions offsetting with 44% of survey respondents at Mumbai International Airport claiming to do so. By comparison, only 6% did so among those surveyed at Frankfurt. Mumbai International Airport’s reputation for self-service technology was further enhanced by this year’s survey which also found that they are in the top three alongside Atlanta and Beijing when it comes to usage of online booking: when possible, 83% of Indian travellers will book online. Self-service check-in rates
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