As we mentioned here in December 2012 and January 2013, the problem with the 787 is that airlines marketed the aircraft directly to customers. Firms that had proudly advertised the 787 as being the mode of transport from May 2013 had to take down the promotional signs from windows just before Christmas. On the UK high street we were obviously talking about Thompson Airways, which today announced that it has a dedicated customer service team in the process of contacting all customers impacted to inform them that they will now be travelling on 767 aircraft. The problem is that Thompson
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