Wizz Air counts the cost of CAA enforcement action

The UK Civil Aviation Authority (CAA) has taken enforcement action against Wizz Air following what it described as “significant concerns over high volumes of complaints about the airline not paying passengers what they are owed”. The regulator said that it had been in contact with Wizz Air for several months after complaints by passengers that their rights had not been met when flights were cancelled or delayed. The CAA said that passengers were left “very frustrated” because they believed the airline had failed to meet its passenger rights obligations – particularly around providing alternative flights to enable passengers to get