Southwest Airlines and the International Association of Machinists and Aerospace Workers (IAM) have reached a tentative agreement for the company’s more than 6,000 customer service employees. “This agreement rewards our hardworking Customer Service Employees, who have certainly demonstrated their dedication to Southwest as they have continued to assist our Customers throughout the pandemic,” said Adam Carlisle, Vice President Labor Relations at Southwest Airlines. “We appreciate the dedication and fortitude demonstrated by both Negotiating Committees as we worked to reach this agreement.”

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