British Airways opens new global call centre in Gurugram, India

British Airways has officially opened ‘CallBA’, its new call centre located in Gurugram, near Delhi, India with a capacity of 1400 trained staff to offer round-the-clock support to global British Airways passengers. The new call centre is an updated version of the previous one with a cloud-based telephone system with call-flow management and access to insightful data to further personalise the customer experience. Sean Doyle, British Airways’ Chairman and CEO, said: “British Airways has been flying to India since 1924, making it one of our longest-served and most valued destinations. This investment in our Customer Care team at CallBA is part of our vision