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SAS speeds up handling of customer issues and increases customer satisfaction with the new system

Victoria Tozer-Pennington
By Victoria Tozer-Pennington Feb 22, 2017 2 mins read
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SAS speeds up handling of customer issues and increases customer satisfaction with the new system

In June 2016 SAS airlines accelerated handling of customer issues (such as booking changes or feedback regarding onboard services) by moving processes to a new generation system. In 5 months the airline in cooperation with global IT company Comarch, implemented an innovative system for customer serv...

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