Ryanair makes customer service improvements

Ryanair has launched a suite of digital customer improvements to further improve customer service and provide easy access to all flight information. These initiatives are a direct result of feedback from Ryanair’s first Customer Panel meeting in Sep. By working with customers, Ryanair states that it can continually improve customer service as it grows to 225m guests p.a. by 2026. New Customer Improvements include: a day of travel app, which features live updates of departure times, airport information and access to boarding passes etc.; a digital self-service hub, which provides chat function with customer service agents and tracks updates to