The SITA/Air Transport World Passenger Self-Service survey of the world’s leading airports reveals an almost 100% rise in self-service check-in among travellers passing through OR Tambo Airport, Johannesburg. A 75% growth in demand for off-airport bag drop-off was also recorded. The survey shows that self-service check-in grew to 17% of survey respondents in Johannesburg, compared to 9% in 2009. While this usage rate lags behind the global rate of 67% there is significant willingness to use kiosk check-in (71%), web check-in (54%), and mobile check-in (54%). Across all airports surveyed, almost half of the respondents who checked in at a
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