A new survey conducted by PricewaterhouseCoopers says greater transparency is needed in airline sustainability reporting. Although 70% of airlines reveal total CO2 emissions and 77% detail social activities such as education and volunteering schemes, none were described as producing an “excellent” report and just one-quarter give information on customer complaints. PwC global transportation and logistics leader Klaus-Dieter Ruske, said: “More airlines are moving CS to the top of the agenda. Making sure that they are engaging with their stakeholders and reporting on all relevant issues will be key. Our report shows that some companies are already making a good start,

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