Malaysian Aviation Commission issues fines to AirAsia, AirAsia X and MAHB

Darren Wood
By Darren Wood September 11, 2019 10:33

Malaysian Aviation Commission issues fines to AirAsia, AirAsia X and MAHB

The Malaysian Aviation Commission (MAVCOM) has imposed financial penalties on AirAsia and AirAsia X following a regulatory violation.

The commission said that both AirAsia and AirAsia X were both penalised for charging credit card, debit card and online banking processing fees separate from their base fares, while MAHB’s subsidiary Malaysia Airports (Sepang) Sdn Bhd (MA Sepang) was penalised for not meeting selected quality of service targets set by Mavcom for the first quarter of 2019.

Malaysia Airports Holdings Berhad (MAHB) operates both the terminals at KL International Airport (KLIA and klia2).

AirAsia, AirAsia X and MA Sepang had received letters from the Commission on the imposition of the financial penalties on 6 September 2019.

The penalisation is in line with Mavcom’s efforts to protect consumers from being unfairly charged by airlines.

From 1 June 2019, the commission has been monitoring for compliance with the new provisions of the MACPC. AirAsia and AirAsia X have been found to not offer a full disclosure of the final price of the airfare, which is in violation of a MACPC ruling.

As part of the due process to determine whether a contravention has been committed, MAVCOM issued showcause letters to both airlines and afforded opportunities to the airlines to provide factors to mitigate the quantum of the penalties.

Darren Wood
By Darren Wood September 11, 2019 10:33