IATA: Deeper Partnership to Improve Passenger Experience

The International Air Transport Association (IATA) has called for a deeper partnership with governments to improve the passenger experience of security and facilitation processes. Implementation of Smart Security and better use of passenger information provided to governments have the potential to contribute to the dual goals of heightening the effectiveness of security measures and increasing passenger convenience. “Our customers—the billions of people who fly with no ill intention—continue to tell us that security is the biggest pain point in their journey. We have come a long way since the dark days that followed the 9.11 tragedy. A deepened working partnership