CAA launches legal action against three airlines

The UK Civil Aviation Authority (CAA) has launched enforcement action against Aer Lingus, Jet2 and Wizz Air for failings in relation to providing support for passengers during disruption. The action follows the CAA’s comprehensive six-month review of airline policies in relation to supporting passengers during disruption, including their approaches to paying flight delay compensation and the provision of information about their rights. This review has already resulted in a number of airlines changing their policies, resulting in millions of passengers benefiting from improved support during disruption. Despite extensive discussions, some airlines are yet to make the required changes, the CAA