United Airlines introduces new technology for connecting customers

Darren Wood
By Darren Wood June 12, 2019 09:21

United Airlines introduces new technology for connecting customers

United Airlines is introducing ConnectionSaver, a new tool designed to improving the experience for customers connecting from one United flight to the next.

ConnectionSaver is powered by new technology that automatically identifies departing flights that can be held for connecting customers, while ensuring those who have already boarded the aircraft arrive at their destination on time.

ConnectionSaver also sends personalised text messages to every connecting customer (who has opted in to receive notifications) with clear directions to the gate for their connecting flight and information about how long the walk will take.

United’s ConnectionSaver technology automatically scans flights for customers who are making tight connections to determine if the connecting flight can be held without inconveniencing other customers. The ConnectionSaver tool takes into account factors such as the time it will take for late connecting customers to travel gate-to-gate as well as the impact the hold may have on other flights and customers.

“Through improved technology and our dedication to running a reliable operation, customers with tight connections are making their flights. With summer travel picking up, as many as 150,000 customers will make connections on United flights every day and our goal is to provide our employees and these customers with the most up-to-date information to make connecting as stress-free as possible,” said Toby Enqvist, chief customer officer at United.

Darren Wood
By Darren Wood June 12, 2019 09:21