Consumer magazine Which? has named Thomas Cook Airlines as the worst short-haul carrier due to poor results in a survey of more than 8,000 members for overall customer satisfaction and the likelihood of being recommended to a friend. Thomas Cook was given a rating of 37%, while Ryanair was scored at just 38%. The cabin environment of Thomas Cook Airlines was given one star out of five and Ryanair got the same rating for the quality of its boarding process. Both airlines were given two stars for their value for money. The best short-haul carrier was Swiss International Air Lines
This content is restricted to site members.
If you are an existing user, please login below.
New users may register below.