Ryanair has unveiled its 2017/18 customer experience improvement plan which forms Year 4 of its “Always Getting Better” (AGB) programme, including service, digital, ancillary and inflight developments. The new initiatives to be rolled out over the coming year include: • Connecting flights – on Ryanair’s network, then on other airlines • Even lower airfares and more of them • New bases (Frankfurt Main, Naples) and improved schedules • “My Ryanair” Phase 2 – improved profile, offers and incentives • “Plus” products improved– Regular, Plus, Flexi-Plus and Family Plus • Ryanair Holidays rolling out across all markets – 3,4,5 star
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