Etihad Airways announced that it has ended its ties with UK-based travel advisory firm Skytrax. Etihad said it had sent a letter formally announcing its decision to withdraw from Skytrax, including the Skytrax World Airline Awards and the Skytrax Audit. According to a statement from Etihad: “The decision was made after Etihad Airways carried out a review of the criteria and measurement of the Skytrax Airline Rating System. The measurement of customer satisfaction and feedback is important to Etihad Airways. The airline subscribes to monthly industry research and undertakes comprehensive monthly surveys to monitor customer satisfaction, using the insights to
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