Travel business Amadeus is teaming up with Chargeback911 to help airlines deal with a recent rise in the number of payment disputes initiated by passengers. A chargeback is the formal process in which a bank or credit card holder disputes a payment, which Amadeus and Chargeback911 said “often” sees the claimant reimbursed “without a challenge”. Amid the disruption to travel caused by pandemic restrictions, the number of such travel-related chargebacks jumped 50% since 2019, according to Amadeus and Chargeback911, who said “some travel companies lack the resource and data insights to handle the process efficiently”. In response, Amadeus and Chargeback911
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