United drops the ball, again and again and again and again…

Oscar Munoz really shot himself in the foot yesterday when brushing off the forced removal of a valid paying passenger by staff wanting his seat and somehow trying to deflect blame for the incident back onto the passenger by calling him belligerent and disruptive (not in that order). No matter who you are or if you hold United shares or not it is likely that “what an idiot” might have crossed your mind after seeing that statement from the United CEO and then looking at the video footage. The result of that statement today was an outpouring of support for