New DOT policy on honouring mistake fares

As of May 8, DOT will no longer require carriers to honor mistaken fares as long as the carrier (1) demonstrates that the fare was a mistake, and (2) makes the purchasing consumer whole by refunding the ticket and reimbursing the passenger for any reasonable, actual and verifiable out-of-pocket expenses made in reliance on the purchase price of the ticket (such as non-refundable hotel accommodations). Carriers are permitted to require passengers to provide proof of such costs in order to provide a refund. The requirement to cover reimbursable costs will force carriers to move quickly to detect and notify passengers