Aero Contractors Nigeria faces lawsuit over compensation

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By TESTCustomwebLP TESTCustomwebLP April 29, 2014 13:54

Aero Contractors Nigeria faces lawsuit over compensation

The Consumer Protection Council (CPC) has threatened to take Aero Contractors Nigeria to court if it fails to compensate the 39 passengers who were left stranded through the night at the Abuja airport after flight AJ132 from Abuja to Lagos in November 2012 was cancelled. Passengers were not given compensation such as refreshments, lunch, accommodation and transportation to and from the airport, which the CPC claims violated the CPC Act, the Passengers Bill of Rights, (PBR) and international best practices.

The CPC has given the airline 90 days from April 25 to take some measures to compensate the passengers, before taking legal action against Aero Contractors.

The CPC also expects the airline is to review and submit its disruption/crisis management manual, in line with the Passenger Bill of Rights, and also establish a customer service platform in each airport in Nigeria.

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By TESTCustomwebLP TESTCustomwebLP April 29, 2014 13:54
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