American Airlines has launched electronic boarding gates at Dallas Fort Worth International Airport (DFW) beginning this summer. The airline will be the first major US network carrier to install dormakaba electronic boarding gates at scale at a major US airport hub.
“Boarding plays a key role in how customers experience the final moments before their flight, and electronic boarding gates will further elevate that experience, creating a more seamless and consistent process,” said American’s chief customer officer Heather Garboden. “This innovative change is part of a broader shift toward creating a more intuitive travel journey, one that blends technology and service to guide customers through each step with greater ease and confidence, delivering a modern, consistent experience wherever they travel with us.”
There are around 20 dormakaba Argus Air XS electronic boarding gates supporting customers with touchscreen instructions and automatic validation of boarding passes.
“After piloting the technology late last year and seeing positive feedback from both customers and team members, we’re excited to further incorporate electronic boarding gates at DFW,” said American’s senior vice president of DFW hub operations Jim Moses. “This is another step forward in creating a modern, seamless journey for customers, while keeping our people at the centre of the experience.”
The gates will debut at American’s new Terminals A and C pier expansions scheduled to open this year.