Bombardier expands worldwide mobile response services ahead of the Global 7500 Aircraft’s Entry-into-Service

Eleanor Steed
By Eleanor Steed May 29, 2018 10:51

Bombardier expands worldwide mobile response services ahead of the Global 7500 Aircraft’s Entry-into-Service

In the second half of 2018, Bombardier will add a dedicated Challenger 300 aircraft to its worldwide Mobile Response Team, which provides comprehensive onsite, mobile and aircraft-on-ground resolution services. Building on the success of the North American Mobile Response Team Learjet 45 aircraft, the Challenger 300 aircraft will be based in Frankfurt, Germany, within easy reach of Bombardier’s main European parts distribution hub located near Frankfurt International Airport.

The new Challenger 300 support aircraft will shuttle parts and technicians 24/7 to rapidly resolve aircraft-on-ground situations for Bombardier Learjet, Challenger and Global aircraft.

“Over the past five years, we have consistently seen the rise of our fleet reliability across all of our aircraft platforms. Now, with the combination of a fast, reliable, super-midsize aircraft with the ready availability of parts and our skilled technicians, we are bringing our response services to a new level,” said Jean-Christophe Gallagher, Vice President and General Manager, Customer Experience, Bombardier Business Aircraft.

Bombardier is currently paving the way for the Challenger 300 aircraft to join the Mobile Response Team in the second half of 2018, ahead of the entry-into-service of Bombardier’s game-changing Global 7500 aircraft. A Learjet 45 aircraft, based in Chicago, Illinois, has been providing 24/7 support for Bombardier’s customers since 2014.

“Bombardier values its customers’ peace of mind, which is why we remain focused on investing in our Mobile Response Team services, so that they bring even greater satisfaction to our growing worldwide customer base,” added Gallagher.

In recent months, Bombardier has increased its customer response capability appreciably. Several more Mobile Response Team trucks have been deployed, bringing the current worldwide total to 23. The company has added six new line maintenance stations in Europe and established Maintenance Control Centres (MCCs) in Wichita, Kansas and Linz, Austria. The new MCCs work in conjunction with Bombardier’s Customer Response Centre to streamline customer requests and direct maintenance support in the most efficient manner to ensure flawless return to service.

Eleanor Steed
By Eleanor Steed May 29, 2018 10:51