Delta Cargo appoints new operations and customer experience managing director

Eleanor Steed
By Eleanor Steed August 17, 2018 16:52

Delta Cargo appoints new operations and customer experience managing director

Delta Air Lines Cargo has appointed Rafael Figueroa as Managing Director – Cargo Operations and Customer Experience, a role previously held by Julian Soell.

Effective from the Autumn, Figueroa will transition from Aeromexico Cargo to Delta Cargo to lead a team of over 1,600 employees, managing Delta’s worldwide cargo operation. This appointment is part of an international talent exchange program between Delta and Aeromexico, which aims to share best practices and skills across all areas of the business.

“Rafael brings extensive experience to Delta – not only through his knowledge of the cargo and ground handling industry, but also through his understanding of the Latin America market,” said Shawn Cole, Delta Cargo – Vice President.  “With his familiarity of Aeromexico, we will also be able to deepen and strengthen the cargo joint cooperation agreement (JCA) between Delta and Aeromexico, as well as continue the momentum of providing industry leading operations and customer service.”

With twelve years in the airline industry, Figueroa most recently served as Vice President for Aeromexico Cargo, with prior roles as Vice President – Ground Handling for Aeromexico and as Chairman of the Board for SkyTeam Cargo Alliances.

Eleanor Steed
By Eleanor Steed August 17, 2018 16:52