Virgin America leads annual airline rating report

The Airline Quality Rating Report for 2013 has determined that overall the US airline industry had its best-ever performance in 2013, with Virgin America scoring top. Of the 15 carriers rated for performance in both 2012 and 2013, eight airlines improved, six airlines declined and one is new to the rankings. The Airline Quality Rating (AQR) is a joint research project funded as part of faculty research activities at Wichita State University, Wichita, Kan., and Embry-Riddle Aeronautical University, Prescott, Ariz., campus. The industry improved in two of the four elements of the AQR: involuntary denied boardings and customer complaints. However,