US AIRLINE COMPLAINTS UP IN MAY

Dino D'Amore
By Dino D'Amore July 8, 2011 16:41

US AIRLINE COMPLAINTS UP IN MAY

Complaints about airline services rose sharply in May as more customers told federal regulators of mishandled bags, rude or ineffective customer service and flight problems related to delays and cancellations.

The USTD says it received 1,062 complaints about airline service in May. That’s up 20.8% from the 879 complaints filed in April and 33% higher than the 799 received in May 2010.

Hawaiian Airlines had the highest on-time arrival rate, followed by Alaska Airlines and AirTran. American Eagle Airlines and American Airlines reported the worst on-time rates, respectively. The two AMR owned airlines also reported the highest flight cancellation rates: 6.6% and 5.5% respectively.

Dino D'Amore
By Dino D'Amore July 8, 2011 16:41
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