United rewards employees for improved customer service

  United Airlines has awarded $125,000 to employees across the company for excellence in customer service as part of the company’s Outperform Recognition Program.  Launched in June 2012, the Outperform Recognition Program invites eligible customers who are MileagePlus members to nominate eligible employees for service at the airport, on the phone, on a flight, or at any other point in their experience with United and United Express. Employees from all work groups, including pilots, flight attendants, ramp and customer service employees, may be nominated. The airline randomly selected 16 winning employees from more than 5,200 customer nominations submitted during the three-month