Thomas Cook named worst short-haul carrier

Victoria
By Victoria December 14, 2011 16:31

Thomas Cook named worst short-haul carrier

Consumer magazine Which? has named Thomas Cook Airlines as the worst short-haul carrier due to poor results in a survey of more than 8,000 members for overall customer satisfaction and the likelihood of being recommended to a friend.
Thomas Cook was given a rating of 37%, while Ryanair was scored at just 38%.
The cabin environment of Thomas Cook Airlines was given one star out of five and Ryanair got the same rating for the quality of its boarding process. Both airlines were given two stars for their value for money.
The best short-haul carrier was Swiss International Air Lines in the survey with a satisfaction rating of 76%, while Aer Lingus came second with 67%.
In the long-haul category, Singapore Airlines was first with a rating of 89%. Air New Zealand was second (88%) and Emirates third (80%).

Victoria
By Victoria December 14, 2011 16:31
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