KLM to launch new Economy Class service

Eleanor Steed
By Eleanor Steed June 20, 2018 15:59

KLM to launch new Economy Class service

KLM Royal Dutch Airlines will offer a new Economy Class service concept aboard its intercontinental flights. At the start of an intercontinental flight, Economy Class passengers will receive a bottle of water, a towel and earphones. After this welcome service, passengers will be offered an extended choice of meals on flights out of Amsterdam.

The new service will be introduced on the following nine destinations on 1 July 2018: Bonaire (via Aruba), Entebbe (via Kigali), Fortaleza, Osaka, Hong Kong, Vancouver, Seoul, Rio de Janeiro and Houston.

From the start of the winter schedule on 28 October, the service will be available on all intercontinental flights.

The new collective labour agreement for KLM cabin crew includes a clause that one less crewmember will be assigned on many intercontinental flights. Consequently, a more efficient Economy Class service is required, said the airline in a press release. By better utilising the space on meal trays, trolleys can be stocked with more trays, ensuring that passengers are served more quickly. The new service is also more in line with passengers’ wishes, in that the amount of food and drinks served remains the same, while the quality of the service improves.

Eleanor Steed
By Eleanor Steed June 20, 2018 15:59