Finnair to offer Economy Comfort and develop mobile app in product upgrade drive

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By TESTCustomwebLP TESTCustomwebLP August 14, 2014 20:07

Finnair to offer Economy Comfort and develop mobile app in product upgrade drive

Finnair is also launching a suite of product upgrades and developing a mobile application as part of a larger drive to comprehensively renew its customer experience.

On long-haul flights, product upgrades coming in the fall include the Economy Comfort package, a new offering in the front of the Economy Class cabin featuring at least four inches of extra legroom, comfortable headrests, high-quality headphones and personal amenity kits. The meal service in all of Economy Class is also being updated with an additional complimentary mid-flight snack on day-time flights, a new wine selection and complimentary sparkling wine.

Business Class will also include a new amenity kit with high-quality brand products. Throughout both Business and Economy, the inflight entertainment system will be redesigned with a greater selection of movies, TV shows, newspapers, magazines and books.

Finnair’s mobile application, rolling out initially for Apple iOS devices in the fall/autumn and arriving on other mobile platforms later, is designed to provide personalised, up-to-the-minute flight information as well as storing the customer’s mobile boarding passes. The app can be used to check in, select seats, purchase upgrades, receive relevant offers and check Finnair Plus point status.

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By TESTCustomwebLP TESTCustomwebLP August 14, 2014 20:07