Delta and Travelport agree to transfer passenger service, flight operations software responsibility

Dino D'Amore
By Dino D'Amore May 22, 2014 13:44

Delta and Travelport agree to transfer passenger service, flight operations software responsibility

Delta Air Lines and Travelport finalized an agreement in which Delta will reacquire the data and intellectual property rights central to its passenger service and flight operations systems.  As a result, Delta will be the only U.S. airline to directly control these critical technology systems, making it better able to build the next generation of technology that will improve the travel experiences of its customers.

The move is the latest innovation in Delta’s continued effort to rethink and reshape the airline business. Earlier this year, Delta announced industry-leading changes to its SkyMiles frequent flyer program to differentiate it for premium travelers, Delta also has made strategic investments in Virgin Atlantic Airways, AeroMexico and GOL over the last several years; created Monroe Energy to provide 80 percent of its annual domestic fuel needs; transformed its fleet strategy including a significant reduction in 50-seat aircraft; and invested billions of dollars to improve the customer experience including investments to facilities in Atlanta, New York, Los Angeles and Seattle since 2010.

“These systems are the data and operational backbone for more than 180 technology applications used to run our airline every day,” Richard Anderson, Delta CEO said. “By bringing the systems along with the highly skilled people who support them under Delta’s direct management, we gain greater flexibility and control over the technology enhancements that will continue to improve our operational performance and passenger experience.  This transaction builds on our ongoing efforts to build a stronger airline for our shareholders, employees and customers while reconfirming the importance of our strategic partnership with Travelport.”

Dino D'Amore
By Dino D'Amore May 22, 2014 13:44
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